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Frequently asked questions

Shipping, returns, payments, and what our certifications mean. For deeper context on COSMOS, ECOCERT, B Corp, and Bureau Veritas, see Understanding our certifications.

How long does delivery take?

Do you ship worldwide?

What is your return and refund policy?

How much is shipping?

Can I combine promotional codes with Subscribe & Save?

Which payment methods do you accept?

What certifications do L'EXCES products carry?

What does COSMOS Natural or COSMOS Organic mean?

Is L'EXCES a Certified B Corporation?

What about Bureau Veritas and ECOCERT?